Job Title:  Field Service Engineer

Why Tosca?

At Tosca, we’re reimagining supply chains to be smarter, more sustainable, and less wasteful. We partner with leading brands to deliver reusable packaging solutions that keep food and other essential products moving safely and efficiently. Joining Tosca means being part of a team that values innovation, collaboration, and continuous improvement — while making a meaningful impact on the environment and the communities we serve.

What You'll Do:

As a Field Service Engineer, you will support the performance, reliability, and continuous improvement of Tosca’s reusable packaging equipment. This role combines hands-on in-house technical work with field support at customer facilities across the United States, offering variety, ownership, and real operational impact. You will:

• Provide technical service and support at customer facilities, both on-site and remotely
• Repair, rebuild, and refurbish equipment in-house, developing a deep working knowledge of Tosca systems
• Troubleshoot mechanical, electrical, and automated equipment and systems
• Support equipment setup, testing, and light programming or controls adjustments (training provided)
• Partner with engineering and internal teams to identify and implement equipment and process improvements
• Assist with engineering changes that improve reliability, extend equipment life, and enhance ease of operation
• Train customer personnel on safe equipment operation, preventive maintenance, and best practices
• Document service activities and ensure compliance with safety and operational standards
• Serve as a trusted technical resource supporting long-term reliability and customer satisfaction

Work Location and Schedule:

• Up to 75% of the role is in-house, focused on equipment rebuilds, testing, and continuous improvement
• Approximately 25% travel is expected to support customer facilities coast to coast, offering exposure to a variety of operating environments
• Typical hours follow standard business schedules; flexibility may be required based on service needs and travel

What We Are Looking For:

• 3+ years of experience in field service, industrial maintenance, technical support, or a related role
• Proven troubleshooting skills across mechanical, electrical, and/or automation systems
• Ability to work independently, manage priorities, and travel as needed
• Interest in learning and supporting controls, programming, and system integration
• Strong interpersonal skills and the ability to build effective working relationships
• Proficiency with tools, diagnostic equipment, and service documentation systems
• A strong commitment to safety, reliability, and continuous improvement

Career Growth & Development

This role offers the opportunity to build deep technical expertise and contribute to ongoing equipment and process improvements. Over time, successful candidates may take on increased responsibility in equipment standards, rebuild practices, engineering changes, and system support, based on business needs and performance.

Who Thrives in This Role:

• Enjoys understanding equipment in depth, not just addressing surface-level issues
• Is comfortable balancing in-house rebuild work with targeted field support
• Takes ownership of outcomes and follows through on solutions
• Communicates effectively with technicians, supervisors, and managers
• Is comfortable traveling periodically to support Tosca-operated facilities and partner sites
• Takes pride in improving equipment reliability, safety, and usability over time

Our Commitment to Equal Opportunity

At Tosca, we believe in fostering a workplace where everyone is treated with respect and dignity. We are an equal opportunity employer, dedicated to creating an inclusive and equitable environment where all qualified applicants are considered without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

E-Verify Employer

Tosca participates in the E-Verify program to confirm the employment eligibility of all newly hired employees. For more information, please visit the E-Verify website.

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