Job Title:  Service Delivery and Enablement Manager

Why Tosca?

What You'll Do:

The Service Delivery and Enablement Manager leads customer pilot programs, aligning cross-functional teams to deliver strong outcomes and ensure a seamless transition to long-term customer success.

Reporting to the Director of Process Optimization, this role drives structured onboarding, clear governance, and measurable results, while partnering with Sales and Finance to support account discipline and key milestones.

Key Responsibilities 

• Lead end-to-end execution of customer pilot programs, ensuring alignment to scope, timelines, and business objectives

• Coordinate cross-functional teams (Customer Success, Operations, Finance, Transportation, Sustainability) to deliver seamless pilots and transitions

• Establish and track pilot milestones, KPIs, and program performance

• Drive stakeholder alignment, communication, and reporting throughout each program

• Partner with Process Optimization to improve onboarding and rollout processes

• Identify inefficiencies and implement standardized playbooks and governance models

• Ensure consistent, scalable execution across all customer pilots

• Support Sales and Finance in strengthening account discipline and operational readiness

• Reinforce Salesforce pipeline accuracy and ensure proper deal documentation

• Enable strong execution while maintaining clear ownership with Sales

• Lead change management efforts tied to pilot programs to ensure adoption and readiness

• Conduct post-pilot reviews to identify improvements and drive continuous optimization

• Develop and maintain clear, standardized documentation for processes, tools, and reporting

What We Are Looking For:

• Bachelor’s degree in Business, Operations, or a related field.
• 7+ years of experience in project management, customer implementation, or a similar role, preferably in a B2B environment.
• Strong understanding of business processes, customer experience, and change management.
• Excellent organization, communication and stakeholder management skills.
• Proven ability to manage multiple projects and deliver results in a fast-paced environment.
• Deep understanding of PMP techniques and/or PMP certification required. Ability to leverage project management tools and methodologies.
• Background in supply chain, retail, or service industries is a plus.

Benefits

Tosca offers a comprehensive benefits package to our team members. Full-time employees (30+ hours per week) have access to multiple healthcare plan options (including medical, dental, and vision coverage), a 401(k) retirement plan with a company match, paid time off, paid parental leave, company-paid life insurance and short-term disability coverage, as well as long-term disability for eligible roles. We also provide tax-advantaged health accounts (HSA with employer contributions and FSA programs), an Employee Assistance Program, and a range of additional perks – such as a fitness reimbursement program, educational assistance, employee discount programs, and optional supplemental insurance (e.g., accident, critical illness, hospital indemnity) and legal/identity theft protection plans.

Work Schedule

• Hybrid role based in Atlanta, GA
• Onsite Tuesday–Thursday; remote Monday and Friday (company-paid parking)
• Travel is up to 50% with this position

Our Commitment to Equal Opportunity

At Tosca, we believe in fostering a workplace where everyone is treated with respect and dignity. We are an equal opportunity employer, dedicated to creating an inclusive and equitable environment where all qualified applicants are considered without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

E-Verify Employer

Tosca participates in the E-Verify program to confirm the employment eligibility of all newly hired employees. For more information, please visit the E-Verify website.