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Job Title:  Global Director, Infrastructure & Security

Company:  Tosca Services, LLC (US)

Atlanta, GA, US, 30361

Travel:  Up to 50 % Travel

Job Description


The Global Director Infrastructure & Security role is a key leadership position at Tosca, supporting critical global capabilities within Tosca. This role also provides this service to support Tosca’s Core Values of Appreciation, Expertise, Collaboration, Passion, Vision, and Reliability.


The Global Director, Infrastructure & Security, manages Tosca’s global computer networks, security, and other infrastructure solutions.  This role is responsible for overseeing the design of solutions, monitoring and maintaining networks, security solutions, troubleshooting, and resolving network and system errors and inefficiencies.  In addition, this Global Director works closely with other teams to configure laptop, phone, and other technology and images and security to work seamlessly within the US, EMEA, and other global environments (working with other technology team members in the US and globally (as well as 3rd party partners)).  In summary, this role ensures that the global network, security, and infrastructure systems and services are running smoothly and effectively within the US.


To be successful, you should have an excellent technical aptitude and superior project and people management skills. An outstanding Director should ensure smooth, secure, and consistently updated technical operations within an organization.


Job Responsibilities


  • Develop a strategy as it relates to the organization's support (Helpdesk integrations, laptops, cell, video collaboration, etc) & infrastructure (network, security, communication systems, etc).
  • Develop, manage, and track the departmental budget.
  • Work with stakeholders across the entire organization to identify business and technology needs and to optimize the use of information technology
  • Identify vulnerabilities, the need for upgrades, and opportunities for improvement.
  • Create processes and standards for selection, implementation, and support of systems.
  • Manage a team of engineers who provide Tier 2 and 3 IT and network infrastructure support in a multi-tenant online environment
  • Researches and implements best practices for infrastructure services, including proven infrastructure methodologies, service management processes, and operational support
  • Manages Infrastructure & Security needs to ensure alignment with the organization's strategic direction and initiatives, to foster a high performing work environment, and mitigate risks




  • Bachelor’s degree with a minimum of 20 years experience or Masters’ degree with a minimum of 15 years experience.
  • Twelve (12) years of management experience in a technology environment (On-Prem and Cloud Infrastructure)
  • Experience managing Desktop Architecture and Communication Devices (Mobile phones)
  • Proficient in Microsoft Office technologies, including Office Suite (O365, TEAMS, etc.), Microsoft operating systems, Windows Service, Active Directory, desktop applications, computer and laptop deployments, and anti-virus management
  • High level of working knowledge of router and switch configuration and WAN/LAN management
  • Ability to Evaluate emerging technologies, e.g., SDN, SD-WAN, clustering, virtualization, etc., and create the implementation strategies for online global networks.
  • Experience managing/overseeing Office365 environments.
  • Conduct capacity and trend analysis to identify and resolve issues before they become service-impacting events.
  • Situational assessment and root cause problem solving and resolution abilities.
  • Experience with Microsoft Azure and AWS preferred.
  • Experience migrating on-premise infrastructure to cloud infrastructure as well as strong cloud optimization experience preferred. 


Why Tosca?


Do you want to work in a creative, fun, and exciting team atmosphere? Would you like to work for an established company with an excellent reputation as an employer of choice (Atlanta's Top Workplace Award winner)? Are you passionate about environmentally sound products and practices? Are you ready to take your career to the next level?


We pay a competitive annual salary, plus bonus, depending on experience. We also offer generous benefits including medical, vision, short-term disability, dental, a health reimbursement account (HSA), a flexible spending account (FSA), life insurance, an employee assistance program (EAP), a 401(k) plan with a 6% match with immediate vesting, paid holidays, gap holidays, paid time off (PTO), paid maternity and paternity leave, a fitness reimbursement program, education reimbursements, referral incentives, performance recognition, company parties, and more. If this sounds like the perfect opportunity for you, apply today!




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Nearest Major Market: Atlanta

Job Segment: Manager, Management