Job Title:  Project Manager - Customer Implementation

Join Tosca as a Project Manager – Customer Implementation – Where Innovation Meets Customer Success!

Location and Work Schedule: Atlanta, GA (Hybrid: Tuesday-Thursday in-office at Midtown’s Colony Square, Monday & Friday remote)

Are you a seasoned project management professional with a passion for creating exceptional customer experiences? At Tosca, we’re seeking a Project Manager – Customer Implementation who will be pivotal in shaping our clients' journey from day one, ensuring seamless program rollouts and fostering relationships that drive mutual success.

Why Tosca?
Tosca is a trailblazer in reusable packaging and supply chain solutions, partnering with top grocery retailers and perishable product manufacturers. We champion innovation, sustainability, and efficiency—empowering a more circular economy and reducing waste worldwide.

About the Role:
As a Project Manager – Customer Implementation, you’ll lead the orchestration of customer programs and trials. Reporting directly to our Director of Process Optimization, you’ll own the full scope of project management, aligning cross-functional teams, refining processes, and driving change management to guarantee a top-notch customer experience. This hybrid role offers a balance of remote and in-office collaboration, with 30-50% travel required to connect with clients and oversee on-site implementations.

Key Responsibilities:

• Customer Programs & Trials Implementation: Spearhead project management for customer programs, maintaining alignment with business objectives and stakeholder clarity.
• Process Optimization: Partner with the Director of Process Optimization to streamline and enhance our customer rollout process.
• Change Management: Ensure customer-related changes are communicated effectively and adopted organization-wide.
• After-Action Reviews: Lead post-implementation reviews, continuously improving our approach for future success.
• Documentation & Standardization: Maintain consistent, repeatable processes to elevate our customer experience.

Qualifications:

• Bachelor’s degree in Business, Operations, or a related field.
• 7+ years in project management or customer implementation, ideally within a B2B environment.
• Proficiency in PMP methodologies, with PMP certification preferred.
• Strong background in stakeholder management, process optimization, and change management.
• Experience in supply chain, retail, or service industries is a plus!

Competencies:

• Project Management: Expert at driving projects from inception to completion.
• Process Improvement: Skilled at identifying bottlenecks and implementing efficient solutions.
• Leadership & Collaboration: Able to work seamlessly across departments to meet customer needs.
• Change Management: Proficient in implementing changes that positively impact both customers and internal teams.

Be Part of Something Bigger – Apply Today!
If you’re ready to drive impactful customer experiences and optimize processes that make a difference, we’d love to have you on the Tosca team. Join us in our mission to build a sustainable, efficient future for supply chains everywhere. Learn more about us at www.toscaltd.com.

Elevate Your Career with Tosca – Where Innovation Drives Success!

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